Shipping & Returns


Standard delivery cost is $7.50 NZD per order for New Zealand. Free shipping on orders over $50

Standard delivery cost is $7.50 AUD per order for Australia

Counties outside Oceania $13.00 NZD

While we endeavour to ship all orders within 2 -3 working days, it can take up to 15 working days depending on stock availability 


Unfortunately we cannot accept returns of the Trinny & Susannah range.

Policy for returning your Lingerie:

- You return the item within 14 days of receipt.
- The garment labels are still attached to the garment.
- The item is unworn, and in its original condition
- The garment is accompanied by the original receipt.

In accordance with New Zealand Health Regulations, we do not permit the return of intimate apparel such as briefs, hosiery, thongs, shapewear, shorts, bodysuits, g-strings, adhesive and silicone bras and items of like nature.

Our Returns Postal Address,

Please return your product to

4 Tutoko Place
Porirua 5024
New Zealand
Phone 042348581

When returning your product, please make sure you provide the following details:

- Your full name.

- Your order number.

- Reason why you are returning the product.

- Your instructions informing us how you would like the issue resolved.

Including the original order confirmation or invoice you received with your product, will help us tremendously. Also, if you havent previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.

Overseas orders do not incur New Zealand GST (15%), but due to higher transaction costs overseas orders include a 15% surcharge.

DownUnderWear utilises CourierPost for our delivery service. This portion is non-refundable once the products have been sent.